Refund processing timeline
After a complete and valid refund claim is received, reviewed, and approved, AS-SALAMAH Properties will complete refund processing within 7–10 working days. Your bank, card issuer, mobile financial service, or payment gateway may require additional posting time.
1. Eligible claims
A refund may be approved for a verified duplicate payment, payment received where access was not delivered because of a fault attributable to us, a materially defective digital product that we cannot correct, or a service that we are unable to provide.
2. Non-refundable circumstances
Digital products are generally non-returnable after access, use, or download because they cannot be physically returned. Change of mind, failure to use access, incorrect information supplied by the customer, or dissatisfaction with an estimate that was clearly described as indicative is not normally refundable.
3. Cancellation policy
An order may be cancelled before payment verification and before digital access or service delivery begins. Once access is activated or a digital file is delivered, cancellation is not available except where the claim qualifies under section 1.
4. How to claim
Contact customer care within 7 calendar days of payment or access activation. Include your name, order number, transaction ID, payer number, reason, and supporting evidence. An incomplete claim may pause review until the missing information is supplied.
5. Refund method
Approved refunds are normally sent to the original payment method or payer account. We may request identity or ownership verification before processing. Gateway, bank, or mobile-service rules may affect how the credit appears.
6. Property and investment transactions
Booking money, investment subscriptions, reservation fees, and property transactions may be governed by a separate signed agreement. Where that agreement contains specific cancellation or refund terms, those terms apply to that transaction.
7. Contact
Submit a claim through our Contact page and identify the message as a refund or cancellation request.