1. Information we collect
We may collect identity and contact details, addresses, profession and district information, enquiry preferences, account records, order and transaction references, support communications, and technical usage data such as device, browser, IP address, and analytics events.
2. How information is used
We use information to respond to enquiries, manage leads, assign representatives, operate customer accounts, verify orders, deliver products, provide support, prevent fraud, improve services, meet legal obligations, and measure advertising or website performance.
3. Payments
Payment providers process payment credentials under their own security and privacy requirements. We store only the information needed to identify, verify, support, and account for an order. Never send us a PIN, OTP, or complete card password.
4. Third-party advertising and disclosure
We do not host third-party advertisements and do not sell or rent customer information. Information may be shared only where reasonably necessary with authorized processors such as payment gateways, hosting, communications, analytics, professional advisers, or lawful authorities.
AS-SALAMAH Properties remains responsible for third-party advertising it expressly permits and for customer information it authorizes a third party to process, subject to applicable law and the independent legal duties of that provider.
5. Analytics and marketing technologies
We may use cookies and technologies such as Meta Pixel to understand visits and conversions. Browser controls can restrict cookies, although parts of the website may then work differently.
6. Retention and security
Information is retained only as long as needed for the purposes above, contractual records, fraud prevention, and legal or accounting requirements. We use reasonable administrative and technical safeguards, but no internet transmission can be guaranteed completely secure.
7. Your choices
You may request correction of inaccurate account information or ask about access, deletion, or marketing preferences, subject to identity verification and records we must retain by law.
8. Contact
Send privacy requests through our Contact page. We may update this policy when services or legal obligations change.